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Terms & Conditions

Last updated: October 22, 2025
1) Who We Are

These Terms & Conditions (“Terms”) govern bookings made with [Taibah Travels LLC] (“Taibah”, “we”, “us”, “our”) via taibahtravels.com, our staff, or authorized agents. Registered address: [Lefcourt National Building, 521 5th Ave, New York, NY 10175, USA]. Contact: (206) 848-5272, [info@taibahtravels.com].

By requesting a quote, paying a deposit, or using our site, you agree to these Terms.
2) Definitions
  • Package: Any combination of services (e.g., flights, hotels, ground transport, visas, tours, permits).
  • Supplier: Airlines, hotels, transport companies, visa processors, tour operators, and other third parties.
  • Group Umrah: Date-specific departures typically including flights, hotels, visa assistance, and ground transport (as listed on your invoice).
  • Independent/Custom: A made-to-order plan; inclusions vary by quote and invoice.
3) Our Role

We act as a travel organizer and/or agent. You also have a direct contract with each Supplier, and Supplier terms apply in addition to ours. We are not responsible for acts, errors, or schedule changes by Suppliers or authorities.

4) Scope of Inclusions

Your invoice controls. Unless expressly listed as included, an item is excluded.

Typical inclusions by product line (confirm your invoice):
  • Group Umrah: Round-trip flights, hotels, Umrah visa assistance, scheduled ground transport, guidance.
  • Kaaba View / Haram Panorama / Shuttle / Ground packages: Usually hotel and/or ground services; flights often not included.
  • Halal Tours (e.g., Egypt, Istanbul, Dubai): As shown per itinerary (hotels, tours, selected meals, local transport).
Common exclusions: Passport issuance, vaccinations, personal expenses, porterage, optional tours, excess baggage, hotel city/municipality fees, tips (unless noted), and anything not listed as included.
5) Quotes, Prices, and Currency
  • Website “From” prices are lead-in estimates based on limited availability and may change until the deposit is paid and services are confirmed.
  • Prices are in USD unless stated otherwise and may be affected by exchange rates, taxes, surcharges, or Supplier increases.
  • Child/infant rules, single supplements, triple/quad bedding, and peak surcharges (e.g., Ramadan) vary by Supplier.
6) Deposits, Balance, and Fees
  • Deposit (non-refundable): [e.g., $300 per person or %] due to start bookings.
  • Final balance: Due [e.g., 45] days before departure or earlier if the Suppliers require. Missed deadlines can cause automatic cancellation with penalties.
  • Non-refundable items: Visa fees, ticketing/service fees, Supplier fees, and insurance premiums are normally non-refundable.
  • Payment methods: [Cards/bank transfer]. Where permitted, processing fees may apply. Unauthorized chargebacks are a breach of these Terms.
7) Payments to Suppliers
Depending on the booking, we may process your payment or instruct you to pay the Suppliers directly. We charge our own planning or rush fees (if any) and are separate from Supplier charges.
8) Passports, Visas, and Entry Rules
  • You are responsible for meeting all entry/transit/re-entry requirements, including passport validity (often 6+ months after return), blank pages, residency permits, and criminal-record implications.
  • Visa assistance (when included) is administrative only. Issuance is at the sole discretion of the relevant authority. Denials do not guarantee refunds beyond what Suppliers allow.
  • For Saudi permits (e.g., Umrah/Rawdah via Nusuk or similar), availability and approval are not guaranteed and may change without notice.
9) Health, Vaccinations, and Fitness
  • Consult your clinician and review CDC/official advisories for required or recommended vaccinations and health measures.
  • You confirm all travelers are fit for long walks, heat, crowds, and extended standing common during Umrah and tours.
  • Costs arising from medical events, testing, quarantine, or entry refusals are your responsibility.
10) Communicable Disease & Health Events (including COVID-19)

You understand that travel may involve health risks and changing rules (screening, documentation, masking, quarantine, insurance restrictions). Governments and Suppliers set policies and may affect your trip before or during travel. You accept these risks and agree that refunds, rebooking, or credits are subject to Supplier policies and any applicable insurance you purchase.

11) Flights and Airline Matters
  • Check-in guidance: 2 hours before domestic and 3 hours before international flights (subject to change; verify with the airline). Reconfirm schedules 24–72 hours pre-departure.
  • Airlines control schedules, routes, aircraft, and baggage rules. Missed flights due to documentation issues, late arrival, or security delays are your responsibility.
  • Once issued, most tickets are non-refundable, and changes (if allowed) incur airline fees and fare differences.
12) Hotels and Rooming
  • Star ratings are provided by Suppliers or local authorities and may differ from US expectations.
  • “Kaaba view” or “haram view” may be partial or obstructed, based on hotel inventory and room designation.
  • Standard check-in/out times apply; early check-in/late check-out are subject to availability and fees.
  • Triple/quad rooms may use existing bedding or rollaways/sofas per hotel policy.
13) Ground Transport, Tours, and Daily Flow
  • Shared or private transfers are provided as stated. Traffic, events, and security controls may cause delays or resequencing.
  • Luggage capacity is limited; extra/oversize bags may require additional transport at extra cost.
  • Ziyarat/city tours may rotate in order or timing due to local conditions or crowd control.
14) Group Bookings and Separate Arrivals
  • For multi-passenger bookings, we may communicate primarily with the group lead. The group lead is responsible for sharing details with all travelers.
  • Quotes assume travelers arrive together. Separate arrivals can require additional transfer costs.
15) Trip Documents
Travel documents are sent by email; some trips may also include physical vouchers. Bookings made within 30 days of departure may be limited to digital delivery.
16) Last-Minute Bookings
Bookings within 30 days of departure may require a Rush Planning Fee in addition to any planning/service fees. We will advise you before proceeding. We may request copies of passports and traveler details to expedite arrangements.
17) Changes, Cancellations, and Refunds
Unless your invoice states otherwise (or a Supplier imposes stricter terms), our default policy is:
Client-initiated cancellation (days before departure):
  • 61+ days: Loss of deposit + any non-refundable items.
  • 31–60 days: 50% of the total package price + non-refundables.
  • 0–30 days: 100% of the total package price.

Changes (names/dates/rooming/route): Subject to availability, Supplier approval, and fees plus price differences. Group air usually prohibits name changes.
Refund timing: If a refund is due, it is processed after we receive funds back from Suppliers. Timing varies by Supplier.

18) Additional Costs, Taxes, and Gratuities
Extra charges can apply and may be collected locally, including: hotel city/municipality fees, resort fees, departure taxes, excess baggage, and gratuities for guides/drivers/hotel staff or cruise service charges. Fuel, tax, or Supplier increases may occur after booking if permitted by law.
19) Travelers’ Duty to Respond
We are not liable for errors arising from delays in receiving your information (flight times for transfers, payment deadlines, passenger details, special requests). If information is not provided promptly, we may decline optional services.
20) Concierge and Third-Party Reservations
We are not responsible for reservations you make directly with hotels, airlines, or tour providers (e.g., dining, seat upgrades, independent tours). We may assist at our discretion, but changes/no-shows are your responsibility and may incur fees.
21) Responsibility and Liability
  • We are not the source or Supplier of most travel services and act on your behalf with disclosed principals.
  • To the maximum extent permitted by law, we are not liable for injury, property loss, delay, or expenses arising from events beyond our reasonable control, including acts of authorities, weather, natural disasters, labor actions, civil disturbance, health events, security directives, equipment breakdown, theft, or Supplier insolvency.
  • Our total liability, if any, is limited to the amount you paid to us for the specific service at issue. We are not liable for indirect or consequential losses.
22) Insurance
Comprehensive travel insurance (trip cancellation/interruption, medical, evacuation, baggage) is strongly recommended. Unless stated, insurance is not included. If you decline, you accept related financial risks. Some destinations or activities may require minimum coverage.
23) Financial Terms, Currency, and Cards
  • Your bank may charge foreign transaction fees; we are not responsible for such charges.
  • If a quote is in a foreign currency, the USD amount is an estimate at that time; exchange movements may change the final charge.
  • If a card payment is reversed or declined after services have been confirmed, you remain responsible for the balance and any collection costs permitted by law.
24) Conduct, Laws, and Site Regulations
Travelers must comply with local laws, dress codes, religious site rules, and authority directives. Access to certain areas (including Rawdah) is controlled and not guaranteed.
25) Website Use and Content
Site content (text, images, logos) is owned by us or our licensors and may not be copied without prior consent. Do not attempt to bypass site security. By submitting reviews or photos to us, you grant a license to display them on our channels; you may request removal from future use.
26) Privacy
Our [Privacy Policy] explains how we collect and share data with Suppliers to deliver the services you request. By booking, you consent to necessary communications (email, phone, SMS, messaging apps) for trip updates and support.
27) Sanctions and Compliance
You represent that no traveler is subject to trade or travel sanctions and that your travel complies with applicable laws (including OFAC, export controls, and health regulations).
28) Dispute Resolution and Governing Law
These Terms are governed by the laws of [State]. Disputes will be resolved by binding arbitration administered by [e.g., AAA] in [County, State] on an individual basis; class actions are waived. Either party may bring qualifying claims in [County, State] small-claims court. You may opt out of arbitration by written notice within 30 days of your first booking under these Terms.
29) Changes to These Terms
We may update these Terms at any time. The version in force is the one posted on our site when you submit your booking request. Material changes will be reflected in the “Last updated” date.
30) Acceptance
By paying a planning fee, deposit, or balance, you confirm that you have read and accept these Terms for yourself and anyone in your party.
31) Contact